Microsoft Dynamics 365
Customer Service
Essential tools to consolidate long-lasting relationships with your customers.
Innovate with a hyper-connected company with Microsoft Dynamics 365 Customer Service
Innovate with a hyper-connected company
The tool that allows you to connect with your customers in an exemplary way to transform your customer service process into an automated management with closer and more timely responses.
Dynamics 365 Customer Service, is the tool that allows you to connect with your customers in an exemplary way to transform your customer service process into an automated management with closer and more timely responses.
Microsoft Dynamics 365 Customer Service
It is an Agile resource of automated processes that allows you to increase the performance of your company, and provide personalized service and a 360-degree view of each customer. In addition, you will be able to track your Customer Service department with dashboards and detailed reports of each case and its management.
Features
Case Management
Manage your customers issues through modules that facilitate data logging and give you greater control over case resolution.
Interaction Logging
Record one by one the activities related to your clients cases, which tasks have been performed in the process and their results.
Knowledge Base
Access accurate and up-to-date information about your customers and timely responses to each case reported to service agents.
Routing and Queuing
Automatically route customer service cases, so they can be managed in order based on defined rules.
Service Levels
Follow up on your companys support policies and guarantee your customers a level of response according to their rights.
Service Conditions
Assign time duration variables or a specific amount of support to the service contracts to which your customers are entitled.
Service Scheduling
Avoid service interruptions and plan for excellent results by scheduling your resources optimally and efficiently.
Reports and Dashboards
Use real-time reports to review specific or global indicators for each job operation and take instant action.
Communication Channels
Ensure your service quality with fast and accurate customer service through the effective use of different communication channels.
Business applications for intelligent management
Learn about other Microsoft products designed with your needs in mind and gain the freedom to scale your business rapidly.
Dynamics 365 Marketing
Automate the process of consolidating your customers through resources that allow you to build a stable relationship based on loyalty.
Dynamics 365 Sales
Offers essential tools to your sales staff that allow you to consolidate long-lasting relationships with your customers.
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